Top 4 – Traveler Servertask does not start
Error Description
Starting the Traveler server task results in errors on the Domino server console. Even restarting the Domino server does not resolve the error.
Error Message = PANIC: Process C:\Program Files\Domino\nTRAVELER.EXE (4092/0xFFC) has terminated abnormally
Similar messages with the following text can be found in the console.log:
HTTP JVM:com.lotus.sync.servlet.TravelerServlet: init
HTTP JVM: Loading class 'com.lotus.sync.logging.ServletActivityFileHandler' failed.
HTTP JVM: java.lang.NullPointerException
HTTP JVM: Can't load log handler “com.lotus.sync.logging.ServletActivityFileHandler”
Lotus Traveler: Server starting…
Lotus Traveler: SEVERE *system Connection to database ntsdb unable to be made. Verify that you have properly created the remote database. Exception Thrown: java.sql.SQLException: Failed to start database 'ntsdb' with class loader sun.misc.Launcher$AppClassLoader@72b072b, see the next exception for details.
Lotus Traveler: SEVERE *system The component com.lotus.sync.dca.BackEndManager could not be started. Internal error: com.lotus.sync.db.PersistenceException: java.sql.SQLException: Failed to start database 'ntsdb' with class loader sun.misc.Launcher$AppClassLoader@72b072b, see the next exception for for details.
Lotus Traveler: SEVERE *system Lotus Traveler Server could not be started. The exception was com.lotus.sync.util.ComponentNotStartedException: A TrueSync Server startup timeout has occurred.. Exception Thrown: com.lotus.sync.util .ComponentNotStartedException: A TrueSync Server startup timeout has occurred.BILD
The error messages indicate that the Traveler database NTSDB is corrupt.
Troubleshooting
1) Ensure that there is enough storage space available on the drive containing the Traveler database NTSDB.
2) Try defragmenting the Traveler database NTSDB. Proceed as follows:
Edit the server's notes.ini file and comment out the Task Traveler entry.
Restarting the Domino server
Server console command “load traveler -defrag” eenter
After a few minutes of waiting, the traveler server task will restart.
3) If the above measures are unsuccessful, you must reinstall the Traveler Server. Install the exact same version again, without uninstalling it first. This will allow the installer to correct any corrupted files.
4) As a last resort, you can also have the Traveler database NTSDB completely rebuilt.
Shut down the Domino server and ensure that all services are stopped.
Rename the directory "ntsdb" to "ntsdb.old"
Restart the Domino server
This procedure can lead to high CPU load on the server during the rebuilding of the Traveler database NTSDB. Users do not need to re-register their devices, but it can cause problems with user synchronization (e.g., unsynchronized unread marks, duplicate emails in the inbox).
Sources
Domino server crashes frequently when trying to load the Traveler task
https://support.hcltechsw.com/csm?id=kb_article&sys_id=ef7bd8281b2df30083cb86e9cd4bcb96
Traveler Server Experiencing High CPU or Slow Response Times
https://support.hcltechsw.com/csm?id=kb_article&sys_id=9b9224a41b6df30083cb86e9cd4bcb4e
Tips
If the Traveler Servertask shows high CPU usage, responds slowly, or synchronizations stop completely, we recommend targeted tuning measures.
Always use the latest version of Notes Traveler.
Create a system dump for HCl support
Tell Traveler SystemDump
Tuning measures should be targeted and verified based on objective and measurable system parameters. We would be happy to advise you on implementing these measures.
