Top 3 – Errors in Domino Message Tracking

Error Description

Domino Message Tracking is a useful tool for tracing email history when needed. The necessary data is collected by the Domino server in the MTSTORE message tracking store. Any disruption to the MTSTORE can render Domino Message Tracking unusable.

Various error messages are displayed on the server console in this context.

Error full text indexing document NT00000000 /local/notes3/ftindex/mtdata/mtstore.ft

MT Collector: Not able to open message tracking store: RRV bucket is corrupt.

Troubleshooting

In case of a malfunction, first create a manual NSD on the server console. If necessary, the NSD logs can be transferred to HCL Support.

cd \domino\data

nsd.exe

If you notice a significant size difference in MTSTORE, reindexing MTSTORE is helpful. Use the following server console command:

tell mtc reindex

In the database properties, check the size of the mtstore.nsf database in terms of unused free space.

The compression can then be performed on the server console.

tell MTC quit

load compact -B mtstore.nsf

load MTC

Additionally, the MTC task can internally perform the size reduction of MTSTORE.

Tell MTC Compact

Sources

How to run a manual NSD for Notes/Domino on Windows

https://support.hcltechsw.com/csm?id=kb_article&sys_id=4b07c76b1b8644d883cb86e9cd4bcb6d

What Is Message Tracking and How Is It Used?

https://support.hcltechsw.com/csm?id=kb_article&sys_id=c6c7e4ac1b6df30083cb86e9cd4bcb2a

Best Practices on how to Manage message Tracking on server with heavy mail routing

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0039005

Tips

Also check to what extent you can reduce the size by deleting older tracking information.

tell mtc purge