Workshop Crash Analysis and System Diagnostics for HCL Domino
This course provides a fundamental understanding of the tools and methods for HCLDomino server crash analysis. The goal of the course is to increase the reliability, availability, and operational readiness of your infrastructure through appropriate measures. Practical examples demonstrate how to systematically resolve errors. The focus is on the systematic execution of crash analyses. Participants will practice collecting, structuring, evaluating, and escalating relevant data for crash analysis. Performance analyses and an overview of developer information about the system architecture will also be discussed. Gain valuable practical tips and tricks. Learn how to effectively involve HCL Technologies support in your troubleshooting.
target audience
The target audience is system administrators who are responsible for operating an HCL Domino and Notes system infrastructure.
Content
- Overview of server analysis and protocol options
- Fault Recovery and Automatic Diagnostic Collection (ADC)
- Fault Analyzer
- Server Availability Index (SAI)
- Domino Domain Monitoring (DDM)
- IBM Technical Support Directory
- Simple Network Management Protocol (SNMP)
- Dynamic Console Log
- Memory Dumps
- Semaphore Debugging
- http Diagnostic
- Client clocking
- Useful server console commands and tools
- Notes System Diagnostic (NSD)
- Memcheck
- Lotus Notes Diagnostic (LND) Tool
- Data Collectors
- IBM Support Process
- Patch cycle: Release, SP, IF, Hotfix
- Domino Fix List
- HCL Fix Central
- Overview of NSD files
- Reading and evaluating NSD files
- Analysis of call stacks
- Semaphore Debugging
- Best practice when problems occur
Prerequisite:
Solid knowledge and sufficient practical experience in HCL Domino system administration are required.
